It is our aim that you will receive most orders within 14 working days of placing your order, however you should allow longer during busy postal periods. We will contact you should we foresee any major delay in a delivery.

If you would like to receive your order sooner please contact us

Most of our goods will be sent by Royal Mail special delivery.

We accept debit cards and all major credit cards through PayPal.

Security is of utmost importance to both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

simonclaridge.com uses PayPal to process credit and debit card transactions. We do not store your credit card details.

If for any reason you are not happy with your purchase you may return it to us within 7 working days, in its original condition, for a refund or a replacement. In the event of goods arriving damaged or not as ordered, please inform us within 24 hours and we will be happy to replace them.

Shipping charges on returned merchandise are at the customer's expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part.

1. ORDERING AND PAYMENT:

1.1 simonclaridge.com only accepts payment by the following credit or debit cards (Visa, MasterCard, Solo, Maestro and Delta).

1.2 All payments must be in �’UK Pounds Sterling. The exchange rate that will apply is determined by your card issuer. Please contact your card issuer for further information on the applicable rates of exchange. You agree that we may issue you with invoices in electronic form by email.

1.3 All product prices include VAT.

1.4 Price and availability are subject to change without notice. Postage and Packaging costs will vary depending on where you are in the world and the size and weight of your item.

1.5 Every effort has been taken to ensure descriptions, photographic reproductions and specifications are correct, however due to the fact that many of the products are hand made and hand decorated, variations may occur between actual goods and those pictured. We reserve the right to change the specification of products without prior notice.

1.6 We will begin supplying the goods you have ordered to you as soon as you have placed an order and we have received payment in cleared funds. You will have the right to cancel any order under the Consumer Protection (Distance Selling) Regulations 2000 or any equivalent legislation in your jurisdiction for any reason provided that you do so within seven working days after the day on which you receive the goods. Notice of cancellation must be in writing and must be sent to us.

2. DISPATCH AND DELIVERY:

2.1 Unless otherwise indicated, please allow up to 28 days from our receipt of your order and clearance of your payment for delivery. However in most cases we aim to deliver the goods to you within 14 days of our receipt of your order and clearance of your payment. If we foresee any major delay in a delivery then we will contact you to advise you of this.

2.2 We make every effort to ensure your purchase reaches you in perfect condition.

3. RETURNS AND REFUNDS POLICY:

3.1 In the event that any items are lost or damaged in transit, please contact us immediately

3.2 In the case of items received damaged or faulty please retain the items and contact us within 24 hours of receipt. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned merchandise are at the customer's expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part.

4. COPYRIGHT:

4.1 The content available through the Website is the sole property of Simon Claridge and is protected by patent, copyright, trade and other intellectual property laws.

Copyright is retained by Simon Claridge and must not be reproduced without the prior written permission.

The Copyright on this Website is owned by Simon Claridgec2008. Any unauthorised reproduction is an infringement of our rights and may result in legal proceedings.

5. PRIVACY NOTICE:

5.1 Personal data received during the order process is used solely for the purpose of processing and delivering your order. Your information will not be passed onto any other third parties. If you have subscribed to our mailing list, you may unsubscribe at any time by sending an email saying "Unsubscribe Mailing List" from the contact page.

6. ADDITIONAL TERMS & CONDITIONS OF USE:

6.1 The user may access any part of the site to view for personal non-commercial use only. Copying, distributing or any use of the materials contained on the Website for any commercial purpose is prohibited.

6.2 The content of the Website is for general information only and does not constitute any form of advice or recommendation upon which a specific decision should be made. simonclaridge.com has done its best to ensure the accuracy and currency of the materials contained on its Website but excludes any warranty express or implied as to quality, accuracy, timeliness, completeness or fitness for a particular purpose of the material contained in this Website. Simon Claridge will not be liable for any claims, penalties, loss, damages or expenses arising from the use or the inability to use the Website or from any unauthorised access or alteration to the Website (any a third party). Whilst we take reasonable steps to protect our systems from electronic virus attack or other harmful event we give no warranty that the Website is free of any virus or other harmful matter.

6.3 Simon Claridge accepts no responsibility for loss or damage that may arise from reliance on information or advice contained on its Website.

6.4 The Simon Claridge Website includes links to external Websites. These links are provided to help you find additional information quickly and easily. Simon Claridge accepts no responsibility for the content of these Websites and specifically excludes all liability that may arise with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.

6.5 Any rights not expressly granted herein are reserved to Simon Claridge.

6.6 Simon Claridge reserves the rights at any time to suspend or terminate your access to or use of the Website.

7.1 No Warranty. We do not guarantee continuous, uninterrupted or secure access to our services, and operation of the Site may be interfered with by numerous factors outside of our control. Our Website and our services are provided "as is" and as and when available, and to the extent permissible by law we exclude all implied warranties, conditions or other terms, whether implied by statute or otherwise, including without limitation any terms as to skill and care or timeliness of performance. Some jurisdictions do not allow the disclaimer of implied warranties so the foregoing disclaimer may not apply to you.

7.2 Limitation of Liability. Nothing in this User Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our, agents or employees. Subject to the foregoing, we will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect of consequential damages (however arising, including negligence) arising out of or in connection with this agreement or your use of the website. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. We also have no liability of any sort (including liability for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment. Our liability to you or any third party in any circumstance is limited to the greater of (a) the total sum you have paid to us in relation to the goods ordered by you giving rise to liability, and (b) £100.

7.3 Indemnity. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement (including the documents incorporated by reference) or your violation of any law or the rights of a third party.

7.4 Notices. Unless otherwise explicitly stated, notices to us must be sent to us and notices to you will be sent to the email address that you provide to us during the ordering process (receipt is deemed 24 hours after an email is sent, unless we receive notice that the email address is invalid).

8.1 These Terms & Conditions of use shall be construed and interpreted in accordance with English Law. The courts of England and Wales shall have exclusive jurisdiction in relation to any claim, dispute or other matters arising therefrom. For the exclusive benefit of Simon Claridge, it shall retain the right to bring proceedings in the courts of the country of residence of any user of the Website.

8.2 If any provision of these Terms & Conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms & Conditions which shall continue to have full force and effect.

8.3 These terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999.

8.4 The failure of Simon Claridge to exercise any right or remedy under these Terms & Conditions shall not constitute a waiver of that right or remedy.